Privacy Policy
Last updated: October 18, 2024
This Privacy Policy describes how La Boutique du Bracelet (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on laboutiquedubracelet.fr (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you," "your," and "yours" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, in particular to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other measures required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you submit to us directly through our Services may include:
- Contact details including your name, address, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions, and other information used to ensure account security.
-
Purchase information including items you view, add to your cart, save to your account such as loyalty points, reviews, referrals or gift cards, or purchases.
- Loyalty points/product reviews/referrals/registered gift cards
- Customer service information including any information you choose to include in communications exchanged with us, for example, when sending a message through the Services.
Some features of the Services may require you to provide us directly with certain information about yourself. Failure to provide this information may prevent you from using or accessing these features.
What information do we collect about your usage?
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information related to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (for example, bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill the contract we have entered into with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, Websites and Third-Party Links.
How we use your personal information
- Provision of Products and Services. We use your personal information to provide you with the Services in order to fulfill the contract we have entered into with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating possible returns and exchanges, as well as other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and on other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communicating with you and improving the Services. We use your personal information to provide you with customer service and to improve our Services. This is in our legitimate interest to ensure our responsiveness, provide you with efficient services, and maintain our business relationship with you, in accordance with Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to operate our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), to conduct analytics and better understand how users interact with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site in order to better tailor services, products, and advertisements on our Site and on other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies using your browser controls. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and cause some Services, including certain features and general functionality, to malfunction or become unavailable. In addition, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and for other reasons subject to this Privacy Policy. This may include:
- From vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
- With business and marketing partners to provide you with services and deliver advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our group of companies, in our legitimate interest of managing a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
We disclose the following categories of personal and sensitive information about users for the purposes described above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Websites and Third-Party Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are unaffiliated with us or that we do not control, you should review their privacy and security policies as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on our use or the use by any third party. The inclusion of such links does not, in itself, imply endorsement of the content of those platforms or their owners or operators, except as stated in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details provided below to request its deletion.
As of the effective date of this Privacy Policy, we do not actually know that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.
Security and retention of your information
Please note that no security measure is perfect or infallible, and we cannot guarantee "absolute security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights
Depending on your place of residence, you may be entitled to all or some of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may deny your request as permitted by law.
- Right of access / right to know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to erasure: You may have the right to request that we delete the personal information we hold about you.
- Right to correction: You may have the right to request that we correct the personal information we hold about you.
- Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of your personal information.
- Withdrawal of consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
- Managing communication preferences: We may send you promotional emails, which you can opt out of at any time by using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required by applicable law.
Complaints
If you have any complaints regarding how we handle your personal information, please contact us using the contact details provided below. If our response to your complaint does not satisfy you, depending on your place of residence, you may have the right to appeal our decision by contacting us using the details below, or to file your complaint with your local data protection authority. For the EEA, you can find here a list of the supervisory authorities responsible for data protection.
International Users
Please note that we may transfer, store, and process your personal information outside the country where you reside. Your personal information is also processed by employees and by third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent UK authority, as applicable, unless the data is transferred to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or email us at contact@laboutiquedubracelet.fr, or contact us at 23 rue Jean Jaurès, LIMOGES, 87000, FR.
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the data controller of your personal information.
