Refund Policy

 

Refund Policy – La Boutique du Bracelet

Version applicable from 04/02/2026

 

KEY POINTS TO REMEMBER

You have 14 days from receipt of your order to exercise your legal right of withdrawal, in accordance with the Consumer Code.

In addition, La Boutique du Bracelet offers you an extended commercial policy up to 30 days from receipt, subject to the conditions specified below.

Return requests must be made exclusively via the following link: Request a return .

Personalised bracelets

Personalised bracelets are made according to your specific choices. In accordance with Article L221-28, 3° of the Consumer Code, they do not benefit from the right of withdrawal and cannot be returned or refunded.

In the event of a manufacturing defect or non-conformity, an appropriate solution (exchange or replacement) will be offered.

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ARTICLE 1. PARTIES

These conditions apply between SHOPADVENTURE, a simplified joint-stock company (SAS), with share capital of €2 000, registered with the Limoges Trade and Companies Register under number 904 295 003, whose registered office is located at 1 avenue d’Ester, 87069 Limoges Cedex 3, France, email address contact@laboutiquedubracelet.fr, hereinafter “the Publisher”, and any person purchasing a Product on the La Boutique du Bracelet website, hereinafter “the Customer”.

ARTICLE 2. PURPOSE

This policy defines the conditions for returning, exchanging, issuing credit notes and refunding Products sold on the Site, in addition to the GTC and the applicable legal provisions.

ARTICLE 3. RETURN REQUEST – GENERAL TERMS

Any return request must be made within the applicable time limits (see Articles 4 and 5) via the online form.

Products must be returned in a condition allowing them to be resold, with any accessories, and without deterioration resulting from handling other than that necessary to assess their nature, characteristics and proper functioning.

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ARTICLE 4. LEGAL RIGHT OF WITHDRAWAL (DAY 1 TO DAY 14)

In accordance with Articles L221-18 et seq. of the Consumer Code, the consumer Customer has a period of 14 days from receipt of the Product to exercise their legal right of withdrawal.

In this context:

• The refund covers the full price of the Product, as well as standard delivery costs where applicable.
• Return costs are covered by the Publisher: the return is free of charge for the Customer. A return solution (prepaid label or equivalent arrangements) is made available according to the instructions provided by customer service.
• No refund or flat-rate processing fee is applied during this legal period.

The refund is made within a maximum period of 14 days from notification of withdrawal, which may be deferred until actual receipt of the return or proof of shipment.

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ARTICLE 5. EXTENDED COMMERCIAL POLICY (DAY 15 TO DAY 30)

As a commercial gesture, La Boutique du Bracelet accepts returns up to 30 days after receipt of the parcel, under the following conditions:

5.1. Exchange or credit note

• Free return.
• No processing fee.

5.2. Refund

Under this commercial policy (beyond the legal 14 days), the return and refund are free of charge: no processing or return fee is deducted from the refunded amount, under the conditions provided for in this article.

The refund is made within a maximum period of 10 days after receipt and inspection of the return, to the original payment method.

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ARTICLE 6. PROMOTIONS AND FREE ITEMS

Products offered as part of a promotion (e.g. “3rd item free”) cannot be refunded. They may, depending on the case, be exchanged or replaced, according to the terms specified when the return request is made.

Where the return of one or more paid Products results in the loss of the conditions of eligibility for a promotional offer, the refund or credit note is issued on the basis of the amounts actually paid, after removal of the promotional benefit that has become inapplicable.

In this case:

• either the free Product must also be returned;
• or the value of the promotional benefit granted (free item or discount applied) is deducted from the refund or credit note.

Promotions “-50% on the 2nd item” and “3rd item free”

In the event of a partial return of an order that benefited from a promotional offer (“-50% on the 2nd item”, “3rd item free”, or any equivalent offer), the refund or credit note is calculated so as to prevent a Customer from retaining a promotional benefit without meeting the initial conditions of the offer.

The Customer is refunded or credited only on the basis of the items actually kept, at the prices actually paid after cancellation of the promotional benefit that has become inapplicable.

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ARTICLE 7. CUSTOMER SERVICE

• E-mail: contact@laboutiquedubracelet.fr
  

ARTICLE 8. APPLICABLE LAW – DISPUTES

This policy is governed by French law.

In the event of a dispute, the consumer Customer may use the mediator SAS Médiation Solution free of charge ( https://sasmediationsolution-conso.fr/ ) or the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/ .

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APPENDIX — WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of: SHOPADVENTURE SAS, 1 Avenue d'Ester, 87069 Limoges Cedex 3, France — Email: contact@laboutiquedubracelet.fr

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

• Ordered on (*)/received on (*): _______________
• Name of consumer(s): _______________
• Address of consumer(s): _______________
• Signature of consumer(s) (only in the event of notification of this form on paper): _______________
• Date: _______________

(*) Delete as appropriate.