Customer Service
How can we help you?
Track my order
Check the status of your order in real time
Request a return
Free returns within 30 days
Frequently Asked Questions
What are the delivery times?
Standard delivery usually takes between 8 and 12 business days. You will receive an email with your tracking number as soon as your order is shipped. You can track your package at any time from our tracking page.
Can I cancel or modify my order?
You may request the cancellation or modification of your order within 12 hours of your purchase by contacting us via the form below or through WhatsApp. After this period, your order will be in preparation and can no longer be modified.
How do I make a return or exchange?
You have 30 days after receipt to make a free return. Visit our Request a Return page and follow the instructions. Refunds are processed within 10 days after we receive your return.
My bracelet arrived damaged, what should I do?
We are sorry! All our bracelets are covered by a satisfaction or money-back guarantee. Please visit our Request a Return page to submit a claim. Our team will respond within 24 hours with a solution (replacement or refund).
Chat on WhatsApp
Quick response, usually within a few minutes
Contact us
Our team will respond to you within 24 hours, from Monday to Saturday.
Average response time: less than 24 hours from Monday to Saturday
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