Terms and Conditions of Sale

 

 

General terms and conditions of sale for the La Boutique du Bracelet website

Version applicable from 04/02/2026

ARTICLE 1. PARTIES

These general terms and conditions apply between SHOPADVENTURE, SAS, share capital: 2000 €, registered with the RCS of Limoges in France on 19/10/2021, under number 904295003, registered office: 1 avenue d'Ester, 87069 Limoges Cedex 3, FR, email: contact@laboutiquedubracelet.fr, EU VAT number: FR79904295003, hereinafter referred to as “the Publisher”; and any individual or legal entity, private or public, registered on the Site to purchase a Product, hereinafter referred to as “the Customer”.

ARTICLE 2. DEFINITIONS

“Customer”: any individual or legal entity, private or public, registered on the Site.

“Site Content”: elements of any kind published on the Site, whether protected by intellectual property rights or not, such as texts, images, designs, videos, diagrams, structures, databases, or software.

“Publisher”: SHOPADVENTURE, SAS, acting as the Site’s publisher.

“User”: any individual or legal entity, private or public, connecting to the Site.

“Product”: any type of good sold on the Site by the Publisher to Customers.

“Site”: website accessible at the URL laboutiquedubracelet.fr, as well as related sub-sites, mirror sites, portals, and URL variations.

ARTICLE 3. SCOPE OF APPLICATION

The Site is freely and openly accessible to any User. Browsing the Site implies acceptance of these general terms and conditions by any User. Simply connecting to the Site, by any means whatsoever, constitutes full and complete acceptance of these terms. When registering on the Site, this acceptance is confirmed by ticking the corresponding box. The User acknowledges having fully read and accepted them without restriction.

Ticking the above-mentioned box is deemed to have the same value as a handwritten signature. The User acknowledges the evidential value of the Publisher’s automatic recording systems, unless proven otherwise.

These general terms and conditions apply to the relationship between the parties to the exclusion of all other conditions, in particular those of the Customer or the User.

Acceptance requires the necessary legal capacity, or authorization from the legal representative if applicable.

ARTICLE 4. PURPOSE OF THE SITE

The Site is intended for the sale of Products to Customers.

ARTICLE 5. ORDER STEPS

5.1 – Order

Users select one or more Products and add them to their cart. Availability is indicated on each item’s product page. Once the selection is complete, they may access the cart.

In accordance with Article L111-1 of the Consumer Code, the essential characteristics of each Product (description, materials and finishes, dimensions or size where relevant, order contents, and price) are presented to the Client on the corresponding product page, in a clear and understandable manner, before the order is validated.

5.2 – Validation by the User

The cart summarizes the Products and their total price. The User may modify their order before validation, then log in or register.

5.3 – Payment

After entering or verifying their details, the Client is redirected to a secure payment interface displaying the statement “order with payment obligation.”

5.4 – Confirmation by the Publisher

Once payment has been received, the Publisher will acknowledge receipt by email within 24 hours and send a summary of the order.

5.5 – Personalized Products (Engraving) – Specific Conditions

For certain Products, the Client may request personalization by engraving (text, numbers, symbols, or any other element), hereinafter referred to as the “Content.” By ordering a personalized Product, the Client acknowledges having read and unreservedly accepted these specific conditions.

5.5.1 – Content Provided by the Client
The Client provides the Content under their sole responsibility. The Client guarantees that they hold all necessary rights to the Content or have obtained the required authorizations. The Client specifically guarantees that the Content does not infringe any third-party rights, including but not limited to intellectual property rights (trademarks, copyrights, related rights) and personality rights (name, image, voice), and that it does not violate any legal or regulatory provisions.

5.5.2 – Absence of Legal Review
The Client is informed that the Publisher does not carry out any legal, administrative, or intellectual review of the Content before engraving. The Publisher cannot be held liable for the Content chosen and provided by the Client.

5.5.3 – Right of Refusal / Cancellation
The Publisher reserves the right to refuse, suspend, or cancel any order containing Content that is clearly unlawful, defamatory, offensive, hateful, discriminatory, obscene, contrary to public order, or clearly likely to infringe the rights of a third party. In such cases, the Publisher may proceed with a refund of the order, excluding any costs already incurred where applicable (for example, personalization fees already completed), when permitted by law.

5.5.4 – Limited Technical License
Solely for the purpose of fulfilling the order and manufacturing the personalized Product, the Client grants the Publisher a non-exclusive, free and strictly limited license to reproduce and technically adapt the Content (formatting, centering, technical adjustments necessary for engraving). This license ends upon completion of the Product’s manufacture.

5.5.5 – Indemnification
The Client undertakes to indemnify and hold the Publisher harmless against any claim, action, judgment, costs or damages (including reasonable defense costs) resulting from the Content provided, a breach of these terms, or an infringement of a third party’s rights.

5.5.6 – Specific features of personalized Products
The Client is informed that personalized Products (including engraved Products) cannot, by their nature, be resold. Consequently, these Products are excluded from the right of withdrawal in accordance with Article L221-28 of the Consumer Code (see Article 12.5), except in the case of a proven manufacturing defect or non-conformity of the Product. The Client is responsible for verifying the accuracy of personalization information (spelling, dates, symbols) before confirming the order. Any input error by the Client cannot give rise to an exchange, return, or refund.

5.6 – Product availability – Manifest error

5.6.1 – Unavailability
If a Product becomes unavailable after the order has been placed, the Publisher will inform the Client as soon as possible and will refund the unavailable Product, or, where applicable, offer an alternative solution (exchange or credit), according to the Client’s choice and when possible.

5.6.2 – Manifest error (price, description, availability)
Despite the care taken in updating the Site, errors may occur (obviously derisory price, description error, availability). In the event of a manifest error, the Publisher reserves the right to cancel the relevant order and refund the Client, after informing them as soon as possible.

5.6.3 – Fraud prevention and suspicious orders
The Publisher reserves the right to verify, suspend or cancel any order in the event of reasonable suspicion of payment fraud, identity theft, non-payment or payment rejection, or any abusive behavior or breach of these general terms and conditions. If necessary, the Publisher may request additional supporting documents before shipping and, if required, proceed with the refund of the canceled order. These measures are intended to protect both the Publisher and its Clients and do not entitle the Client to any compensation.

ARTICLE 6. PRICE – PAYMENT

6.1 – Price

The applicable prices are those displayed on the Site on the day of the order, in euros including VAT. They may be changed at any time but do not apply retroactively.

Before final confirmation of the order, the Client is informed, on the cart summary page, of the total price to be paid including all taxes, with details of any delivery charges and all additional fees, in accordance with Article L221-5 of the Consumer Code. No additional fees may be charged to the Client without their prior express consent.

This rule is without prejudice to the refund/credit procedures in the event of a partial return of an order that benefited from an offer, as provided in the article “Promotions and Free Items.”

6.2 – Payment Methods

The Client pays via PayPal, Stripe, Google Pay, Bancontact, Klarna, Shopify Payment. The Publisher never has access to banking data.

6.3 – Invoicing

An electronic invoice is sent after each payment. The Client accepts this method of communication.

6.4 – Payment Default

In the event of late payment by a professional Client, late payment penalties are automatically due, and a fixed compensation of €40 for recovery costs is owed, in accordance with the provisions applicable to transactions between professionals.

6.5 – Retention of Title

Products remain the property of the Publisher until full payment is received.

6.6 – Delivery

Products are shipped within 48 business hours after payment is received and delivered no later than 30 days after the order, unless otherwise stated. Shipping methods: Colissimo, Mondial Relay, or any carrier offered at checkout. Fees are indicated before confirmation.

The risk of loss or damage is transferred to the consumer Client at the moment when they, or a third party designated by them, physically take possession of the Product.

In the event of a delay, the Client may, after requesting the Publisher to deliver within an additional reasonable period, terminate the contract if delivery has not occurred within this period. In case of termination, the Client will be refunded under the conditions provided by the applicable regulations.

6.7 – Pricing Policy – Permanent Offers

The Publisher permanently offers volume-based pricing on the same order (hereinafter “Offers”). These Offers constitute a permanent pricing policy and not a limited-time promotion.

The Offers in effect as of the date hereof are:

• 2nd bracelet at 50% off with the same order;
• 3rd bracelet offered with the same order.

These Offers are limited to a single order per shopping session. They cannot be combined with other promotional codes, unless explicitly stated otherwise (e.g.: code SHOP15 can be combined). They cannot be split across multiple separate orders, as they are made possible by pooling the logistical costs of a grouped shipment (shipping fees, preparation, packaging).

The Publisher reserves the right to modify or withdraw these Offers at any time. The applicable Offers are those displayed on the Site at the time the order is confirmed.

The Offers referred to in this article are benefits linked to the quantity purchased in a single order (for example: discount on the second item, third item free) and not discounts applied to the price of an individual item. The reference unit price for each item remains the one displayed on its product page. When the Publisher announces a price reduction on a specific item, they indicate, in accordance with Article L112-1-1 of the Consumer Code, the lowest previous price applied during the thirty (30) days preceding the reduction.

6.8 – Promotions and free items

In the case of a partial return of an order that benefited from an Offer referred to in Article 6.7, the refund is recalculated based on the actual unit price paid after applying the Offer. If the return concerns the free or discounted item, no refund is due for that item. If the return concerns the full-priced item, the Client is refunded the actual price paid for that item, minus the discount that can no longer be applied.

ARTICLE 7. CUSTOMER SERVICE AND AFTER-SALES SERVICE

Customer service and after-sales service (SAV) are provided exclusively in writing, from Monday to Friday, through the following contact methods: by email at contact@laboutiquedubracelet.fr, by WhatsApp message at the number indicated on the Site, or by postal mail to the address mentioned in Article 1. After-sales service is not provided by telephone. Requests are processed within an indicative period of 2 business days.

The telephone number listed in the legal notice is an administrative contact for the company and does not serve as an after-sales support line.

Availability of spare parts: In accordance with Article L111-4 of the Consumer Code, the Publisher informs the Client that the Products offered are fashion accessories (bracelets, jewelry, and accessories) for which no spare parts are available or offered. In the event of a lack of conformity or hidden defect, the Client benefits from the legal guarantees provided in Article 13 (repair, replacement, refund as applicable).

ARTICLE 8. PERSONAL ACCOUNT

8.1 – Creation

Creating a personal account is required to place an order. The User chooses a confidential password and undertakes to keep their information up to date.

8.2 – Content

The personal space allows you to track orders. Its pages can be freely printed but are not admissible as evidence in court.

8.3 – Deletion

The Publisher may delete any account that violates the Terms and Conditions or has been inactive for more than one year.

ARTICLE 9. PERSONAL DATA

The processing of data is described in the Privacy Policy available on the Site and summarized below.

9.1 – Identity of the person responsible

The person responsible is the Publisher.

9.2 – Data protection contact point

For any questions regarding the processing of your personal data or to exercise your rights, you may contact the Publisher at the address contact@laboutiquedubracelet.fr or by postal mail at the address indicated in Article 1.

9.3. Data collected

9.3.1. Data collected from clients

As part of its contractual relationships, the Publisher may collect and process information from its Clients, namely: Email, Last name and first name, Phone, Address, state, province, postal code, city.

9.3.2. Data collected from clients

The data collected during the contractual relationship is subject to automated processing for the following purposes:

• Initiate legal proceedings;
• Verify the identity of Clients;

9.3.3. Legal bases for processing

The data collected is based on a contractual relationship.

9.3.4. Data recipients

The data collected can only be accessed by the Publisher, and only to the extent strictly necessary for the fulfillment of contractual obligations.

This data, whether in individual or aggregated form, is never made freely viewable by any third party.

9.3.5. Retention period of personal data

The personal data collected is retained for the duration of the contractual relationship, and for as long as the Publisher may be held liable.

Once the retention period has expired, the Publisher undertakes to permanently delete the data of the individuals concerned without keeping a copy.

9.3.6. Security and confidentiality of personal data

Personal data is stored under secure conditions, using current technological means, in compliance with the provisions of the General Data Protection Regulation and applicable national legislation.

Access to the Publisher's premises is also secured.

9.3.7. Data minimization

The Publisher may also collect and process any data voluntarily provided by its Clients.

The Publisher guides its Clients so that they provide only the personal data strictly necessary for the fulfillment of contractual obligations.

The Publisher undertakes to retain and process only the data strictly necessary for its professional activities, and will delete any data received that is not useful for its activities as soon as possible.

9.4. Respect for rights

The Publisher's Clients have the following rights regarding their personal data, which they may exercise by writing to the Publisher's postal address or by completing the online contact form.

9.4.1. Right to information, access, and communication of data

The Publisher's Clients have the option to access the personal data concerning them.

Due to the obligation of security and confidentiality in the processing of personal data incumbent upon the Publisher, requests will only be processed if Clients provide proof of their identity, in particular by producing a scan of their valid identity document (in the case of a request via the dedicated electronic form) or a signed photocopy of their valid identity document (in the case of a written request), both accompanied by the statement "I hereby certify that this copy of my identity document is a true copy of the original. Done at ... on ...", followed by their signature.

To assist them in their process, Clients will find here a sample letter prepared by the CNIL.

9.4.2. Right to rectification, erasure, and right to be forgotten

The Publisher's Clients may request the rectification, updating, blocking, or deletion of their personal data, which may, where appropriate, be inaccurate, incorrect, incomplete, or obsolete.

The Publisher's Clients may also define general and specific directives regarding the fate of their personal data after their death. Where applicable, the heirs of a deceased person may request that the death of their relative be taken into account and/or that the necessary updates be made.

To assist them in their process, Clients will find here a sample letter prepared by the CNIL.

9.4.3. Right to object to data processing

The Publisher's Clients have the option to object to the processing of their personal data.

To assist them in their process, Clients will find here a sample letter prepared by the CNIL.

9.4.4. Right to data portability

The Publisher's Clients have the right to receive the personal data they have provided to the Publisher in a transferable, open, and readable format.

9.4.5. Right to restriction of processing

The Publisher's Clients have the right to request that the processing of their personal data by the Publisher be restricted. Thus, their data may only be stored and no longer used by the Publisher.

9.4.6. Response times

The Publisher undertakes to respond to any request for access, rectification, or objection, or any other additional request for information, within a reasonable period not exceeding 1 month from receipt of the request.

9.4.7. Complaint to the competent authority

If the Publisher's Clients consider that the Publisher is not fulfilling its obligations regarding their personal data, they may file a complaint or request with the competent authority. In France, the competent authority is the CNIL, to which they may submit a request here.

9.5. Transfer of collected data

9.5.1. Transfer to partners

The Publisher uses authorized service providers to facilitate the collection and processing of its Clients' data. These providers may be located outside the European Union.

The Publisher has previously ensured that its service providers implement adequate safeguards and comply with strict conditions regarding confidentiality, use, and data protection, for example through standard contractual clauses (SCC) and/or, where applicable, through the EU-US Data Privacy Framework (depending on the provider).

The Publisher uses the following subcontractors:

 

Partner	Quality	Destination country	Processing performed	Guarantees
Shopify (including Shopify Payments)	Subcontractor	EU / Canada / USA (SCC, DPF as applicable)	Store hosting, order management and payment processing.	https://www.shopify.com/legal/privacy
Klaviyo	Subcontractor	USA (SCC and/or EU-US DPF)	Sending transactional and marketing emails.	https://www.klaviyo.com/legal/privacy-notice
Stripe	Subcontractor	EU / USA (SCC and/or EU-US DPF)	Secure payment processing.	https://stripe.com/fr/privacy
PayPal	Subcontractor	EU / USA (SCC and/or EU-US DPF)	Secure payment processing.	https://www.paypal.com/fr/legalhub/privacy-full
Klarna	Subcontractor	EU (Sweden)	Payment solution (deferred / installment payment).	https://www.klarna.com/fr/privacy/
Google	Subcontractor	USA (SCC and/or EU-US DPF)	Audience measurement and advertising.	https://policies.google.com/privacy
Meta (Facebook, Instagram)	Subcontractor	USA (SCC and/or EU-US DPF)	Advertising and audience measurement on social networks.	https://www.facebook.com/privacy/policy
Pinterest	Subcontractor	USA (SCC and/or EU-US DPF)	Advertising and audience measurement.	https://policy.pinterest.com/fr/privacy-policy
TikTok	Subcontractor	EU / outside EU (SCC)	Advertising and audience measurement.	https://www.tiktok.com/legal/page/eea/privacy-policy/fr
La Poste / Colissimo	Subcontractor	France	Order delivery.	https://www.laposte.fr/donnees-personnelles-et-cookies
Mondial Relay	Subcontractor	EU (France)	Delivery of orders to pick-up points.	https://www.mondialrelay.fr/donnees-personnelles/
Trustpilot	Subcontractor	EU / outside EU (SCC)	Collection and publication of customer reviews after an order.	https://fr.legal.trustpilot.com/end-user-privacy-terms

 

 

9.5.2. Transfer upon request or court order

Clients also consent to the Publisher disclosing the collected data to any person, upon request by a state authority or by court order.

9.5.3. Transfer in the context of a merger or acquisition

If the Publisher is involved in a merger, sale of assets, financing operation, liquidation or bankruptcy, or in the acquisition of all or part of its business by another company, Clients consent to the collected data being transferred by the Publisher to that company, and to that company processing the personal data referred to in these General Terms of Service in place of the Publisher.

ARTICLE 10. LIABILITY OF THE PUBLISHER

10.1. Nature of the Publisher’s Obligations

The Publisher undertakes to exercise the necessary care and diligence in providing quality Products in accordance with the specifications of these General Terms and Conditions. The Publisher is only bound by an obligation of means regarding the services covered by these terms.

10.2. Force Majeure - Client Fault

The Publisher shall not be held liable in the event of force majeure or fault of the Client, as defined in this article:

10.2.1. Force Majeure

For the purposes of these general terms and conditions, any impediment, limitation, or disruption of the Service due to fire, epidemic, explosion, earthquake, bandwidth fluctuations, failure attributable to the service provider, transmission network failure, collapse of installations, unlawful or fraudulent use of passwords, codes, or references provided to the Client, hacking, a security breach attributable to the Site host or developers, flooding, power outage, war, embargo, law, injunction, request or requirement of any government, requisition, strike, boycott, or other circumstances beyond the reasonable control of the Publisher, shall be considered a force majeure event enforceable against the Client. In such circumstances, the Publisher shall be exempt from fulfilling its obligations to the extent of such impediment, limitation, or disruption.

10.2.2. Client Fault

For the purposes of these General Terms and Conditions, any misuse of the Service, fault, negligence, omission or failure on the part of the Client or their representatives, failure to follow the advice provided by the Publisher on its Website, any disclosure or unlawful use of the password, codes, and references of the Client, as well as the provision of incorrect information or failure to update such information in their personal account, shall be considered a fault attributable to the Client. The use of any technical process, such as robots or automatic queries, the implementation of which would contravene the letter or spirit of these general terms and conditions of sale, shall also be considered a fault of the Client. It shall also be considered a fault of the Client to use a Product in disregard of the care instructions provided on the product page or in the package (notably prolonged exposure to water, chemicals, or cosmetics), resulting in an alteration of the Product that cannot be attributed to the Publisher.

10.3. Technical Issues - Hyperlinks

In the event of an inability to access the Site due to technical problems of any kind, the Client cannot claim any damage or compensation. The unavailability, even prolonged and without any time limit, of one or more online services cannot constitute damage for Clients and can in no way give rise to the granting of damages by the Publisher.

The hyperlinks present on the Site may redirect to other websites. The Publisher cannot be held liable if the content of these sites contravenes current legislation. Likewise, the Publisher cannot be held liable if visiting one of these sites causes harm to the User.

Given the current state of technology, the rendering of the representations of the Products offered for sale on this Site, particularly in terms of colors or shapes, may vary significantly from one computer to another or differ from reality depending on the quality of graphic accessories and the screen or the display resolution. These variations and differences can under no circumstances be attributed to the Publisher, who cannot be held liable for them in any way.

10.4. Damages Payable by the Publisher

Unless otherwise provided by law or regulation, the Publisher's liability is limited to the direct, personal, and certain damage suffered by the Client and related to the failure in question. Under no circumstances can the Publisher be held liable for indirect damages such as, in particular, loss of data, commercial loss, loss of orders, damage to brand image, business disruption, or loss of profits or clients. Likewise, and within the same limits, the amount of damages and interest charged to the Publisher may in no case exceed the price of the Product ordered.

10.5. Hyperlinks and Site Content

The Content of the Site is published for informational purposes only, without any guarantee of accuracy. Under no circumstances can the Publisher be held liable for any omission, inaccuracy, or error contained in this information that may cause direct or indirect damage to the User.

ARTICLE 11. INTELLECTUAL PROPERTY

11.1. Legal Protection of Site Content

The Content of the Site may be protected by copyright and database rights. Any representation, reproduction, translation, adaptation, or transformation, in whole or in part, carried out illegally and without the consent of the Publisher or its rights holders or successors constitutes a violation of Books I and III of the Intellectual Property Code and may result in legal proceedings for infringement.

11.2. Contractual protection of Site Content

The User contractually undertakes to the Publisher not to use, reproduce, or represent, in any way whatsoever, the Content of the Site, whether or not protected by intellectual property rights, for any purpose other than reading by a robot or browser. This prohibition does not apply to indexing robots whose sole purpose is to scan the Site’s content for indexing purposes.

ARTICLE 12. RIGHT OF WITHDRAWAL

12.1 – Principle

In accordance with Articles L221-18 et seq. of the Consumer Code, the consumer Client has a period of 14 days from receipt of the Product to exercise their right of withdrawal without having to justify their decision or bear any costs other than those provided for by law.

12.2 – Notification and online withdrawal system

To exercise this right, the Client may use the standard form in Annex 1 or send any unambiguous statement to the Publisher (contact details in Article 1).

In accordance with Ordinance No. 2026-2 of January 5, 2026, the Publisher also provides the Client with a free and easily accessible online withdrawal feature throughout the entire legal withdrawal period. This feature is directly accessible from the Site, notably via the “Exercise my right of withdrawal” link in the footer and via the return request form. After submitting their declaration, the Client receives without undue delay an acknowledgment of receipt on a durable medium (email).

12.3 – Return of Products

The Client must return or hand back the Products no later than 14 days after notifying their decision.

As a commercial gesture, the Publisher covers the return costs: returns are free for the Client. A return solution (prepaid label or equivalent method) is provided to the Client according to the instructions communicated by customer service or on the “Refund Policy” page of the Site.

The Client is only liable for any diminished value of the Product resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product.

12.4 – Refund

The Publisher will refund payments received (including, where applicable, standard delivery charges) no later than 14 days from the recovery of the Products or proof of their shipment, whichever comes first, using the same means of payment.

12.5 – Exceptions

The right of withdrawal cannot be exercised for: goods made to order or personalized (including Products personalized by engraving), unsealed goods that cannot be returned for hygiene reasons, unsealed audio/video recordings or computer software, newspapers or periodicals, digital content not supplied on a physical medium after execution with prior agreement, etc. (Art. L221-28 Consumer Code).

12.6 – Extended Commercial Return Policy (Day 15 to Day 30)

This commercial policy (Day 15 to Day 30) applies only outside the 14-day legal right of withdrawal provided for in Article 12. When the Client exercises their legal right of withdrawal within the 14-day period, refunds are made in accordance with the provisions of the Consumer Code.

As a commercial gesture, the Publisher accepts returns up to 30 days from receipt of the parcel, according to the terms specified on the “Refund Policy” page of the Site.

Within this commercial framework (beyond the legal 14 days), returns and refunds are free of charge for the Client, under the conditions set out in this article and on the “Refund Policy” page of the Site. Products must be returned complete, in their original condition, unworn and undamaged.

This extended commercial policy is a simple commercial gesture and does not replace the legal right of withdrawal. The Publisher reserves the right to refuse its benefit in the event of clear abusive use (including repeated and systematic returns, visibly worn, used, damaged or incomplete products, or behavior indicating misuse of this policy), without such refusal affecting the Client’s legal rights.

ARTICLE 13. LEGAL GUARANTEES

13.1 – Guarantee of Conformity

The Product benefits from the two-year legal guarantee of conformity provided for in articles L217-3 to L217-20 of the Consumer Code. The Client may demand compliance, free of charge, by repair or replacement. If these solutions are impossible, they may obtain a price reduction or cancellation of the contract.

13.2 – Guarantee Against Hidden Defects

In accordance with articles 1641 et seq. of the Civil Code, the Client may take action within two years of discovering the defect and choose between cancellation of the sale or a price reduction.

13.2 ter – Legal Reminder on Guarantees

13.2 bis – Nature of the Products and warranty limitations

The Products sold on the Site are costume fashion accessories, unless explicitly stated otherwise on the product page (e.g.: 925 Silver, Gold Plated). As costume jewelry, they are by nature subject to gradual wear due to daily use (slight oxidation, changes in the coating over time). This normal wear does not constitute a lack of conformity.

The legal warranties referred to in articles 13.1 and 13.2 do not cover alterations resulting from:

• prolonged contact with water (shower, swimming, pool), unless the product page expressly mentions water resistance;
• contact with chemicals, perfumes, sunscreens, body lotions, or household products;
• engaging in intense sports or physical activities, unless the product page expressly states that the Product is designed for sports use;
• impacts, drops, tearing, or any abnormal mechanical stress;
• failure to follow the care instructions provided on the product page and/or in the package.

The Customer is invited to consult the care instructions provided on each product page before use.

13.3 – Implementation procedures

For any request, the Customer should contact customer service (contact details in article 7).

13.4 – Virtues, energetic properties, and lithotherapy: disclaimer

The Products offered on the Site (bracelets, jewelry, and accessories, including those featuring natural or reconstituted stones) are sold as fashion accessories.

Some descriptions, stone names, or content found on the Site, in the package, or on communication materials may refer to virtues, energetic, spiritual, symbolic, soothing, protective, magnetic, or lithotherapy properties traditionally associated with stones (for example: providing strength, balance, serenity, love, or self-confidence). These virtues are exclusively based on cultural traditions, popular and spiritual beliefs, passed down over time.

These statements have not been scientifically validated and are not recognized by conventional medicine. They are provided for informational and cultural purposes only, and do not constitute a health claim or a guarantee of results. Any effects that may be felt are subjective and vary from person to person.

Consequently, the Products are not medical devices and are not intended to prevent, diagnose, relieve, treat, or cure any disease or physical or mental condition. They can in no way replace the advice, diagnosis, or treatment provided by a qualified healthcare professional. The Customer is invited to consult a healthcare professional for any medical questions and to never discontinue ongoing treatment.

The Customer acknowledges purchasing these Products with full awareness of their nature as fashion accessories. The Publisher cannot be held liable for the absence of effect, an effect deemed insufficient, or any expectation related to the virtues or energetic properties attributed to the stones or Products.

13.5 – Materials, Finishes, and Usage Precautions

The Products are mainly made of stainless steel, gold- or silver-plated metals, as well as natural or reconstituted stones, leather, cords, and similar materials. Unless explicitly stated otherwise on the product page (for example, “Sterling Silver 925” or “Gold”), the Products are fashion jewelry and are not made of precious metals as defined by articles 521 and following of the French General Tax Code regarding the guarantee of precious metals. Terms such as “gold-plated,” “silver-plated,” “plated,” or similar used on the Site describe a finish or appearance, and do not imply a specific grade or thickness of precious metal coating as per the aforementioned regulations. Plated coatings are, by nature, subject to change over time and with use; this evolution is considered normal wear and not a defect.

Slight variations in color, finish, size, or appearance of natural stones may exist from one piece to another; these characteristics are inherent to the nature of the materials and do not constitute a lack of conformity.

13.6 – Skin Sensitivities and Allergies

The Publisher ensures that the Products offered comply with the applicable regulations, in particular Regulation (EC) No. 1907/2006 (“REACH”) concerning chemical substances and nickel release limitations. However, some individuals may experience individual sensitivity or skin reactions when in contact with certain alloys or materials.

In the event of redness, irritation, or any skin reaction, the Client is invited to immediately stop wearing the Product and, if necessary, consult a healthcare professional. Such reactions, which depend on each individual’s sensitivity, cannot be considered a defect of the Product nor incur the Publisher’s liability, subject to mandatory legal provisions.

13.7 – Product Safety

The Products offered for sale comply with the applicable European Union regulations on product safety, in particular Regulation (EU) 2023/988 on general product safety and Regulation (EC) No. 1907/2006 (“REACH”). The Publisher, as an economic operator established in the European Union, acts as the responsible person within the meaning of these regulations; their contact details are provided in Article 1 and in the Site’s legal notice.

Warning: some Products may contain small parts (beads, clasps, charms). They must be kept out of reach of young children due to the risk of ingestion or choking, and are not toys.

Any Client who notices that a Product presents a risk to health or safety is invited to inform the Publisher without delay at the following address contact@laboutiquedubracelet.frThe Publisher undertakes to review any report and, where appropriate, to take the necessary corrective measures (information, withdrawal, or recall of the Product).

ARTICLE 14. CONTRACT ARCHIVING & EVIDENCE

When the order concerns an amount greater than €120, the Publisher retains the contract for ten years and guarantees the Client access to it upon simple written request. The Publisher’s computerized records will be considered as proof of communications and orders.

ARTICLE 15. FINAL PROVISIONS

15.1 – Applicable Law

These General Terms and Conditions of Sale are governed by French law.

15.2 – Modifications

The Publisher may modify these General Terms and Conditions of Sale at any time. The applicable Terms and Conditions are those in force on the day of the order.

15.3 – Disputes & Mediation

In the event of a dispute, the Client must send a written complaint to the Publisher. If no amicable agreement is reached, the Client may contact the following mediator free of charge: SAS Médiation Solution – 222 chemin de la Bergerie – 01800 Saint-Jean-de-Niost – Tel. 01 89 47 00 14 – contact@sasmediationsolution-conso.fr – https://sasmediationsolution-conso.fr/. The Client may also use the European ODR platform: https://ec.europa.eu/consumers/odr/.

15.4 – Entirety

The invalidity of a clause does not affect the validity of the others.

15.5 – No Waiver

The fact that the Publisher does not invoke a breach does not constitute a waiver.

15.6 – Telephone Solicitation – Bloctel

In accordance with Article L223-2 of the Consumer Code, the Client may register free of charge on the "Bloctel" telephone solicitation opt-out list (www.bloctel.gouv.fr). If the Client is registered, the Publisher undertakes not to use their number except in cases provided for by law.

15.7 – Language

These General Terms and Conditions are written in French and may be translated into other languages for the Client's convenience. In the event of any discrepancy in interpretation between the French version and a translated version, the French version shall prevail, subject to the mandatory provisions of the consumer law applicable in the Client's country of residence within the European Union.

15.8 – Unfair Terms

The provisions apply subject to mandatory rules relating to unfair terms.

ARTICLE 16. CUSTOMER REVIEWS

Customer reviews published on the Site and on the Publisher's media are collected from customers who have actually placed an order, via the third-party platform Trustpilot, through invitations sent automatically after purchase, and without any compensation in exchange for the publication of a review.

In accordance with Article L111-7-2 of the Consumer Code, the Publisher does not alter the content of reviews and does not publish fake reviews. Reviews reflect the individual experience of their authors and are presented with their date. The publication date and, where applicable, the age of the reviews are available on the Trustpilot platform. The Publisher reserves the right not to publish or to report any review that is clearly unlawful, defamatory, off-topic, or contrary to the platform's terms of use.

ARTICLE 17. SPECIAL PROVISIONS APPLICABLE TO CLIENTS OUTSIDE THE EUROPEAN UNION

This article applies to Clients residing outside the European Union, in particular in Canada, the United States, and Australia. It supplements the other provisions of these General Terms and Conditions. In the event of any conflict between a provision herein and a mandatory, non-derogable consumer protection law in the Client's country of residence, that local mandatory provision shall prevail. The Client's statutory rights that cannot be excluded under the law of their country of residence are in no way limited by these terms.

17.1 – Taxes, Customs Duties, and Import Fees

As the Products are shipped from the European Union, local taxes (for example, sales tax in the United States, GST and provincial taxes in Canada, GST in Australia) as well as customs duties or import fees may in principle apply upon entry into the destination country.

As a commercial gesture, the Publisher currently covers these taxes and import duties: the price displayed to the Customer at the time of order corresponds to the actual price paid, with no additional charges upon delivery. The Publisher reserves the right, in the future and when the legal tax registration thresholds are reached in a given state, province, or country, to collect applicable taxes directly; in this case, the amount of these taxes will, where applicable, be included and transparently displayed in the price at checkout. No fees will be charged to the Customer without prior notice.

17.2 – Specific Provisions for the United States

Right of withdrawal. The Customer is informed that, under United States federal law, there is no statutory right of withdrawal for online purchases. The return and refund option offered by the Publisher (sections 12.3 and 12.6) constitutes a commercial policy and not a legal obligation.

DISCLAIMER OF WARRANTIES / LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT WHERE PROHIBITED BY LAW, THE EDITOR DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE EDITOR'S TOTAL LIABILITY SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT CONCERNED. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

California Proposition 65 Warning. WARNING: This product can expose you to chemicals including lead and nickel, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov. (Warning intended for Customers residing in California: this product, containing metal or plated components, may contain or release lead and/or nickel.)

17.3 – Specific Provisions for Canada

In Canada, except in the case of defective or non-compliant products, no federal provision requires the merchant to accept a return or refund; the Publisher's return policy is therefore a commercial policy. Provincial consumer protection laws (notably in Quebec and Ontario) apply in addition and are not restricted by these terms.

Quebec. For Clients residing in Quebec, the Consumer Protection Act applies to distance contracts, particularly regarding deadlines and cancellation in the event of the merchant's failure to fulfill information or delivery obligations. In accordance with the Charter of the French Language, a French version of these General Terms and Conditions is made available to the Client.

17.4 – Specific provisions for Australia (Australian Consumer Law)

Products sold to Clients residing in Australia benefit from the mandatory guarantees provided by the Australian Consumer Law (ACL), which cannot be excluded. The following statement applies:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In the event of a major defect, the Client may choose between a refund or replacement of the Product; in the case of a minor defect, the Publisher may choose to repair the Product within a reasonable period. Nothing in these terms limits the Client's rights under the ACL.

17.5 – Applicable law and local consumer rights

Without prejudice to Article 15.1, the choice of French law as the applicable law does not deprive the consumer client of the protection provided by the mandatory provisions of the law of their country of habitual residence. The Client retains the right to bring the matter before the competent courts of their place of residence when provided for by the applicable law.

ANNEX 1 – WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of: SHOPADVENTURE, 1 avenue d'Ester, 87069 Limoges Cedex 3, FR, email: contact@laboutiquedubracelet.fr

• I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods described below:
• Ordered on (*) / received on (*):
• Name of the consumer(s):
• Address of the consumer(s):
• Signature of the consumer(s) (only if this form is submitted on paper):
• Date:

(*) Cross out the unnecessary mention.