Frequently Asked Questions

Standard delivery is free, with no minimum purchase required. The usual delivery time is 8 to 12 business days (up to 30 days maximum in accordance with our Terms and Conditions). This period may be slightly extended during peak periods (sales, holidays).

We deliver to 21 countries: France, Belgium, Switzerland, Germany, Austria, Australia, Canada, Denmark, Spain, United States, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, United Kingdom, Sweden, and Czechia.

As soon as your order is shipped, you will receive a confirmation email containing a tracking link. You can also check the status of your delivery at any time on our order tracking page, accessible from the site menu.

First, please check your spam or junk mail folder. If you do not find it, contact our customer service, specifying your name and the email address used when placing the order, and we will resend the information to you.

We do not currently offer delivery to pick-up points or express delivery. Standard home delivery is our only shipping method.

Your package is designed to be delivered directly to your standard mailbox. If the size of the package or the mailbox does not allow this, the carrier will leave a delivery notice or drop off the package at the nearest pickup point.

We invite you to first check with those around you (neighbors, building manager). If the package is still missing, please contact the carrier directly with your tracking number to file a claim. If the issue persists after this step, do not hesitate to contact our customer service so that we can find a solution together.

If your order has not yet been shipped, it is possible to modify the address by contacting us promptly. Once the order is being shipped, we will no longer be able to make any changes.

You have a legal right of withdrawal within 14 days from the receipt of your order, without having to provide any reason for your decision. As a commercial gesture, we accept returns up to 30 days after receipt. In both cases, returns are free of charge. You can exercise your right of withdrawal directly online via the "Exercise my right of withdrawal" link at the bottom of the page, or by contacting our customer service.

We process refunds within 14 days at the latest following receipt of your return or proof of shipment (whichever comes first), directly to the payment method used for your order.

In accordance with Article L.221-28 of the Consumer Code, personalized bracelets (engraved, custom-made according to your specifications) are not eligible for the right of withdrawal. They cannot be returned or exchanged, except in the case of a proven manufacturing defect upon receipt.

“Buy 2 items = get the 3rd free” offer: The free item cannot be refunded separately. If you return a purchased item, the free item will then be charged at its regular price.

“50% off the 2nd item” offer: If you return the item purchased at full price, the refund will be made based on its original value, minus the discount that can no longer be applied to the second item kept.

If you wish to cancel your order, please contact us as soon as possible. We can cancel it if it has not yet been processed by our team. Once it has been shipped, cancellation is no longer possible; you will need to follow the return procedure after receiving your order.

All our bracelets are made in Asia, mainly in mainland China. We carefully select our suppliers and carry out regular inspections to ensure our products meet all quality standards.

Your purchases are covered by the legal conformity guarantee (articles L.217-3 and following of the Consumer Code), applicable for two years from the date of delivery. It covers manufacturing defects present at the time of delivery (e.g., defective clasp upon receipt).

This legal guarantee does not cover normal wear and tear resulting from use of the product (patinated leather, micro-scratches) or damage caused by inappropriate use (prolonged contact with water, chemicals, intensive sports, impacts).

This is an optional commercial warranty, offered as an additional service, which complements your statutory warranties without replacing them. Valid for 6 months from the date of purchase, it covers incidents not included under the statutory warranty:

• Replacement with a new product in the event of accidental breakage or premature abnormal wear.
• Transport insurance covering loss or theft during delivery.

It does not cover intentional damage, modifications by third parties, normal wear and tear, or loss of the bracelet after successful delivery. In the event of a claim, you must submit your declaration within 14 days, providing photos and a description of the issue. The warranty is limited to one replacement per insured order.

Yes, you can use an unfolded paperclip as a hook. Insert one end into the small hole where the clasp should be attached, hold it in your palm to stabilize the bracelet, then fasten the clasp with your other hand. Afterwards, remove the paperclip.

We do not offer custom creations or sizes other than those displayed on our website. We invite you to consult our size guide to find the model that suits you best.

Certain stones are traditionally associated with symbolic or spiritual virtues (serenity, confidence, etc.). These associations are based solely on cultural traditions and popular beliefs. They have not been scientifically validated and do not constitute health claims or guarantees of results. Our products are fashion accessories and are not medical devices.

Credit cards: Visa, Mastercard, American Express, CB.
Digital wallets: Apple Pay, PayPal.
Installment payment: Klarna.
Local payment methods: Bancontact (Belgium), iDEAL / Wero (Netherlands), EPS (Austria), BLIK and Przelewy24 (Poland), MobilePay (Denmark).
Other: Shop Pay.

We do not accept checks, bank transfers, or cash on delivery.

Yes, your online payment is completely secure. Credit card transactions are encrypted using the SSL/TLS protocol, and we use the 3D Secure system to prevent any fraudulent use. No banking data passes directly through our site or is stored by us.

A refusal may be due to an entry error (number, date, CVV), insufficient funds, a security block by your bank, or an incomplete 3D Secure validation. We recommend contacting your bank or trying another payment method.

Your payment is debited at the time of order to immediately validate your purchase and ensure it is processed.

Yes, an invoice is automatically sent to you by email after your purchase. You can also find it in your customer account.

No, creating an account is not mandatory. However, it allows you to save your addresses, access your invoices, and more easily track your orders.