VIP Guarantee

1. Object of the VIP Warranty

The VIP Warranty offers additional protection for bracelets purchased on our site, including replacement with a new item in case of accidental breakage or abnormal wear.

2. Duration of the Warranty

The VIP Warranty is valid for a period of 6 months from the date of purchase of the bracelet.

3. Conditions of Application

• Accidental Breakage: The warranty covers damage resulting from unintentional accidents. An assessment will be made to determine the accidental nature of the breakage. Intentional damage or damage resulting from negligence is not covered.
• Abnormal Wear: Abnormal wear is considered to be defects appearing prematurely and not resulting from normal use of the jewelry. Natural wear due to time is not covered.

4. Warranty Exclusions

The VIP Warranty does not cover:

• Damage caused intentionally or by negligence.
• Modifications or repairs carried out by unauthorized third parties.
• Normal wear of the bracelet due to time and regular use.
• Loss or theft of the bracelet after successful delivery.

5. Claim Procedure

In case of a claim covered by the VIP Warranty:

• Declaration: Contact our customer service within 14 days following the discovery of the damage or the expected receipt of the package in case of non-delivery.
• Required Documents: Provide proof of purchase, clear photos of the damaged bracelet, and a detailed description of the incident.
• Assessment: After receiving the documents, an evaluation will be carried out to determine eligibility for replacement.

6. Limitation of Liability

Our liability is limited to the replacement of one bracelet maximum in accordance with the terms of the VIP Warranty. No additional compensation can be claimed for indirect or consequential damages. Only one replacement per insured order during the VIP warranty period is possible.

7. Modification of Conditions

We reserve the right to modify these conditions at any time. Changes will apply to warranties subscribed to after the date of the conditions update.